Terms of service

::Samples::
We strongly encourage you to make sure that you've seen the paper and materials that we'll be using. Purchase a sample if you would like to first see quality and colors.

PLEASE NOTE- sample invitations may not come in the colors pictured in the posting, we use what is available in our inventory. If you would like the sample to be in your colors, we can do that! It is $10 for the color change plus the sample listing price. Or, if you would just like to see a digital mock up it is $10. Just send me an email and I can set up a listing for you.

Do keep in mind: Once we start the proof process of the actual order you will see all of the colors laid out on a digital proof and we can tweak the ink colors to match any swatches or color standards that you have. By request, a complimentary approval sample is included with your order so you can see the physical piece before we go into production. Please note that approval samples will be flat printed because of the set up time and expense that goes into letterpress and foil printing. We will include a reference sample of the printing method so you can see quality.

::Payment::
Work on your order will begin when your deposit of 50% of the total amount due has been cashed and cleared. Design for a custom invitation will not begin until your design fee has been cashed and cleared. The full balance due must be paid before the order will be shipped or at handover. You may pay using check, cash or credit card. If using a credit card the payment will be made through PayPal. This will add a 3% service charge to your order. If paying through PayPal we will send an invoice to your e-mail address within one business day.

All payments are nonrefundable due to cancelation. Due to the custom nature of the product there are no refunds unless there is an error on the production side.

::Reorders::
If you would like to place a reorder, it is the cost of the invitations
plus a $15 set up fee.

::Shipping::
Jen Simpson Design is not responsible for your invitations once they are sent out through USPS (or any other international postal carriers) to your guests. We highly suggest that you order extra invites to account for lost, damaged or returned items that may occur during transit time via USPS. We always recommend that you have your invitations hand-canceled.

What is hand-canceling?

Hand-canceling is when each envelope is hand marked by a person at the post office instead of being run through an automated machine. The post office ensures the stamp(s) you put on the envelope can’t be reused again by marking or “canceling” it with an ink stamp. Unless you specifically request your invitations to be hand-canceled, they will be processed and stamped by a machine, which might tear or smudge them. We always recommend invitations be hand-canceled at the post office to ensure that they arrive at their destination looking as beautiful as possible. Check with your local post office for availability and pricing before you purchase postage. We cannot assume responsibility for the state of your invitations during mailing, but we have found hand-canceling is the best way to ensure a flawless delivery.

We are excited to begin working with you! We pride ourselves on our customer service and want you to be 100% happy with your purchase.

All designs and images are property of Jen Simpson Design, LLC.

They are not to be modified or reproduced in any way with out the approval of Jen Simpson Design.

All pricing is made up in US Dollars.

If you live in California there will be an 8% sales tax added to your purchase.